Warning Travel Updates: From 6 July - 29 Aug 2020 the 595 will operate to an emergency timetable and route variations due to Keighley Road Closure | It is mandatory to wear a face covering on public transport from Monday 15th June 2020. | Timetable changes on all tlc services introduced from 1st June 2020.

Privacy & Cookies

Read our privacy and cookie policy below.

Privacy & Cookies

This website is operated and controlled by Tlc Travel Ltd. Tlc Travel Ltd processes all data fairly and lawfully in line with the Data Protection Act (2018) and the General Data Protection Regulations (GDPR).

Data Collection

The personal information we collect is data users provide to the business via direct engagement. This includes, but is not limited to information provided via:

  • complaints and feedback
  • information requests about Tlc Travel Ltd products or services  
  • job applications and employee information

CCTV is used for maintaining the security of vehicles and premises owned and operated by Tlc Travel Ltd. CCTV is in operation to prevent and investigate crime, monitor staff whilst at work, for example in response to complaints or feedback. For these reasons the information processed may include visual images and personal appearance and behaviour. Information collected via CCTV may be about employees, customers, offenders and suspected offenders, members of the public and those inside, entering or in the immediate vicinity of the area under surveillance. 

Data Processing

Personal information is processed in order to:

  • process your requests and deliver services you request from us
  • send information which you have requested
  • record your request and our reply and keep personally identifiable information associated with your request, such as your name and email address in order to increase the efficiency of our service
  • monitor the usage of our website to enable us to meet user needs
  • to comply with our legal obligations including fraud protection and crime prevention

We may keep a record of those weblinks which are most regularly used, thus enabling us to provide the most helpful information to users on our websites. Such information is held anonymously and you will not be personally identifiable from this information.

Disclosure of your data

We will only disclose your information to third parties when:

  • there is a business need to do so such as where third party products or services will be of benefit to you or further fulfill a request for information or resolve a complaint. Should we anticipate disclosing data you will be informed at the nearest possible opportunity.
  • we are under a duty to do so in order to comply with a legal obligation or to protect the rights, property or safety of others; this includes, but is not limited to exchanging information with other organisations for the purposes of fraud protection and crime prevention.

Data retention

We keep your personal information only for as long as required by us:

  • to provide you with the services you have requested;
  • to support a claim or defense in court.

Any changes we make to this privacy statement will be posted on this page.

Your rights

You have the right to request the information we hold about you.

Contact details

If you wish to contact us about this privacy notice please use the following details:

Tlc Travel Ltd 
Springmill Street
BD5 7HF

E-Mail: enquiries@tlctravelltd.co.uk
Tel: 01274 727811

Cookies

We use cookies on this website so that we can make improvements to user experience. Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously. 

 

The cookies we use are:

_ga, _gid

Registers a unique ID that is used to generate statistical data on how the visitor uses the website. 

_gat

Uses Google Analytics to throttle request rate.

collect

Used to send data to Google Analytics about the visitors device and bahviour. Tracks the visitor across devices and marketing channels. 

 

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